Corero’s Response to COVID-19

FAQs

 

Corero’s Response to COVID-19

In light of the uncertainty we’re all currently facing with regards to this global pandemic, we feel it’s important to update you on our business continuity plans.

First off, Corero hopes this global pandemic has a minimal effect on you, your family, and your business. We will continue to provide services and access to our team and tools without interruption or loss in quality.

Long before this pandemic, our team had been spread out across the globe and working remotely using tools like Slack and Zoom to collaborate with each other and communicate with customers. This is nothing new for us but, in light of this outbreak, we’ve cancelled or postponed all in-person meetings and events that require travel until further notice.

We know the current situation is presenting many challenges for you and your family, your business and your team and we want to assure you that we’re here to help and support you in any way we can.

If you have any questions or concerns, please reach out at any time by emailing:  info@corero.com or call us at 978-212-1500 if you need help.

For our customers who access our Support Portal, you will see the following message upon login:

Welcome to the Corero Security Services Community

During this Global unprecedented event, Corero wants to make sure your services remain stable and running smoothly.

If you are expecting a dramatic change in traffic profiles over the upcoming weeks, Corero would like to extend an offer of additional support, in the form of a threshold review.  Please reach out to us if you have concerns and would like to take us up on this offer.  We’ll do our best to schedule these additional tasks in promptly.

We wish you and your families well.

Contacting Support

To reach Corero Network Security by email, please use support.portal@corero.com or the numbers below.

Telephone Support

To contact the Customer Service Center by telephone:

1) Dial +1.978.212.1500 -> Select Option 2

Emergency Telephone Support

If you have a current support contract, you can engage 7x24x365 emergency phone support.

1) Dial +1.978.212.1500 -> Select Option 2

If this number is not available, please dial our answering service at +1.888.324.1246

 

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